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Privacy Policy

Last updated: September 27, 2026

1. Overview

This privacy policy explains how Lunar Research Supply (“we”, “us” or “our”) collects, uses, and protects information when you visit lunarresearchsupply.com.

We collect information you voluntarily provide, such as name, email, shipping address, and payment details. We also collect non-personal data like browser type and pages visited. We use this information to process orders, provide customer support, improve our website, and comply with legal obligations. We do not sell your personal information. We may share it with service providers like payment processors and shipping carriers. You may request access to, correction of, or deletion of your personal data by contacting us at support@lunarresearchsupply.com.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through our website, including when you browse the site, create an account, place an order, subscribe to communications, or otherwise interact with us online. It does not cover information collected offline or through channels not controlled by Lunar Research Supply.

3. Information We Collect

We collect information that you provide directly to us as well as certain information automatically when you use our website.

3.1 Information You Provide to Us

When you interact with our website, you may provide the following types of information:

  • Contact information: Your name, email address, phone number, and billing and shipping address.
  • Account information: Username, password, and other details associated with your account registration and profile.
  • Order information: Details about the products you purchase, order history, and transaction-related information.
  • Payment information: Payment card details or other payment information necessary to process your orders. Payment card information is typically collected and processed directly by our third-party payment processors and is not stored in full by us.
  • Communication information: Content of your communications with us, such as emails, contact form submissions, customer support inquiries, and any photos or videos you send with a claim.
  • Marketing preferences: Your choices about receiving marketing communications, newsletters, and promotions.

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and how you interact with the site, including:

  • Device and usage information: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
  • Log data: Technical details about how you use the site, such as error logs and diagnostic information.
  • Approximate location information: Derived from your IP address or similar technologies, where permitted by applicable law.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Order processing and fulfillment: To process your orders, verify orders where needed, manage payments, arrange shipping and delivery, provide order confirmations, and handle replacements for damaged, missing, or incorrect items.
  • Customer support and communication: To respond to your inquiries, provide technical or customer support, and communicate with you about your orders, account, and our services.
  • Account management: To create and maintain your account, authenticate your identity, and allow you to access and manage your account settings.
  • Marketing and promotions: To send you newsletters, promotional emails, and other marketing communications about our products, offers, or updates, in accordance with your communication preferences and applicable law. You may opt out of marketing communications at any time.
  • Website operation and improvement: To operate, maintain, analyze, and improve our website, products, and services, including monitoring usage patterns and enhancing user experience.
  • Security and fraud prevention: To protect the security and integrity of our website, detect and prevent fraud or other unlawful activities, and enforce our terms and conditions.
  • Legal and compliance purposes: To comply with applicable laws and regulations, respond to lawful requests, and protect our rights, property, and the safety of our customers and others.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect certain information automatically and to enhance your experience on our website.

5.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website recognize your device and remember your preferences over time.

5.2 Types of Cookies We Use

  • Essential cookies: Necessary for the website to function properly, enabling core features such as secure login, shopping cart functionality, and checkout.
  • Performance and analytics cookies: Help us understand how visitors use our website, which pages are most popular, and how we can improve site performance and user experience.
  • Preference cookies: Remember your settings and preferences, such as language or region, so you do not need to set them each time you visit.
  • Marketing and advertising cookies: May be used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns, where applicable.

5.3 Your Choices About Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that disabling cookies may affect the functionality of our website, including your ability to log in or complete purchases.

6. How We Share Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

  • Service providers: We share information with carefully selected third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, website hosting, email delivery, analytics, and customer support.
  • Payment processors: When you make a purchase, your payment information is shared with third-party payment processors who process payments securely on our behalf.
  • Shipping carriers: We share your name, shipping address, and necessary contact details with shipping carriers to deliver your orders and to resolve lost or delayed packages.
  • Professional advisors: We may share information with legal, financial, and other professional advisers as needed for business operations and legal compliance.
  • Legal and regulatory purposes: We may disclose information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, safety, or property, or that of our customers or others.
  • Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide products and services, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will take reasonable steps to delete, anonymize, or otherwise dispose of it securely, in accordance with applicable law.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:

  • Access: The right to request confirmation of whether we process your personal information and to request a copy of that information.
  • Correction: The right to request that we correct or update inaccurate or incomplete personal information.
  • Deletion: The right to request that we delete certain personal information, subject to legal and contractual restrictions.
  • Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
  • Objection: The right to object to certain types of processing, including direct marketing, where permitted by law.
  • Data portability: The right to request that we provide your personal information in a structured, commonly used, and machine-readable format, where technically feasible and required by law.
  • Withdraw consent: Where we rely on your consent to process personal information, the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request and may deny or limit your request where we are permitted or required to do so by law.

10. Marketing Communications

You can opt out of receiving marketing emails from us at any time by following the unsubscribe instructions included in those emails or by contacting us using the details below. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, account, or our ongoing business relationship with you.

11. Age Requirement and Children’s Privacy

Our website and products are intended for adults aged 21 and older and are not directed to anyone under 21. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected personal information from someone under 21, we will take steps to delete that information as required by applicable law and may cancel any related orders or accounts.

12. International Users

Our website is operated from the United States, and we sell and ship only within the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers are located. Data protection laws in these jurisdictions may differ from those in your country of residence. By using our website, you consent to the transfer of your information to these jurisdictions, subject to this Privacy Policy and applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated or controlled by Lunar Research Supply. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we make changes, we will revise the “Last updated” date at the beginning of this policy and, where appropriate, provide additional notice (such as by posting a notice on our website). Your continued use of our website following the posting of changes means that you accept the updated Privacy Policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your personal information, please contact us at:

Lunar Research Supply
514 E Dixie Dr, Unit #3090
Asheboro, NC 27203
Email: support@lunarresearchsupply.com